Consumer Council welcomes latest Translink performance results

The Consumer Council is encouraged to see improvements in overall satisfaction and passengers’ perceptions of value for money, following today’s publication of Translink’s Charter Monitoring Results for the Spring 2017 period.

Speaking about the results, Scott Kennerley, Head of Transport Policy at The Consumer Council, said: “The research shows that passengers overall satisfaction with public transport services and their perceptions of value for money have improved from Spring 2016. This set of results provides Translink with a good foundation to build on and achieve their vision of being the first choice for travel in Northern Ireland.”

“We look forward to seeing how this improvement continues in day to day services; whilst Translink brings forward the signature projects of integrated ticketing, Belfast Rapid Transit and the Belfast Transport Hub.”